Caledonia Inspection Services Ltd is committed to high standards of information security, privacy and transparency. We place a high priority on protecting and managing data. 

 

Data protection regulations state that we are only allowed to use personal information when we have a legitimate reason to do so. The GDPR regulations state that we must have one or more of the following reasons:

• To fulfil a contract we have with you, or
• When it is our legal duty, or
• When we have a legitimate interest, or
• When you consent to it.

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The use of your personal information for our legitimate interest is when we have a valid business or commercial reason to do so. Below is a list of the ways me may use your personal information and the reasons why. This list also explains our legitimate interests.

 

The examples of data we hold includes, but is not limited to:

General contact details (name, address, telephone number, email address)

Company VAT number

Bank details

 

These details are kept in our system on your company account and the only third parties that this information is currently shared with are our company bank, accountants and HMRC. Any sensitive information bound by a current non-disclosure agreement will continue to be treated in line with the agreement. Please note we may be obliged to disclose parties information if requested for lawful or for legal purposes.

 

This agreement shall govern any and all processing of personal or sensitive data provided by you to us according to GDPR 2018 and held for a limitless period of time and shared with the third parties aforementioned to comply with any regulatory requirements.

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How we use personal information

• To manage our relationship with you or your business.
• To develop new ways to meet our customers’ needs and to grow our business.
• To develop and carry out marketing activities.
• To examine how customers use products and services from us.
• To provide advice or guidance about our products and services.

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Our reasons

• Your consent.
• Fulfilling contracts.
• Our legitimate interests.
• Our legal duty.

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Our legitimate interests

• Keeping our records up to date, working out which of our products and services may interest you and telling you about them.
• Developing products and services, and what we charge for them.
• Defining types of customers for new products or services.
• Seeking your consent when we need it to contact you.
• Being efficient about how we fulfil our legal duties.

• To deliver our products and services.
• To receive and manage customer payments.
• To collect and recover money that is owed to us.

• Fulfilling contracts.
• Our legitimate interests.
• Our legal duty.

• Being efficient about how we fulfil our legal and contractual duties.
• Complying with regulations that apply to us.

• To develop and manage our brand, products and services.
• To test new products.
• To manage how we work with other companies that provide services to us and our customers.

• Fulfilling contracts.
• Our legitimate interests.
• Our legal duty.

• Developing products and services, and what we charge for them.
• Defining types of customers for new products or services.
• Being efficient about how we fulfil our legal and contractual duties.

• To run our business in an efficient and proper way. This includes managing our financial position, business capability, planning, communications, corporate governance, and audit.

• Our legitimate interests.
• Our legal duty.

• Complying with regulations that apply to us.
• Being efficient about how we fulfil our legal and contractual duties.

• To manage risk for us and our customers.
• To obey laws and regulations that apply to us.
• To respond to complaints and seek to resolve them.

• Fulfilling contracts.
• Our legitimate interests.
• Our legal duty.

• Complying with regulations that apply to us.
• Being efficient about how we fulfil our legal and contractual duties.

• To exercise our rights set out in agreements or contracts.

• Fulfilling contracts.

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Types of Personal Information

Contact

Transactional

Financial

Contractual

Behavioural

Technical

Communications

Open Data & Public Records

Consents

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Description

Where you work or live and how to contact you.

Details about payments to us.

Your company’s financial status and history.

Details about the services and products we provide to you.

Details about how you use our products and services.

Details on the devices and technology you use.

What we learn from emails, letters and conversations between us.

Details about you that are in public records, and information that is openly available.

Any permissions, consents or preferences that you give us.

Marketing

From time to time we may use your personal information to inform you of relevant products and services. This personal information comprises of what you tell us, and data collected from the services we provide.

We will only use your personal information for marketing purposes when we have either your consent or a legitimate interest. This would be a business or commercial reason to do so. You can ask us to stop sending you marketing messages by contacting us at any time. If you do choose to opt-out of future marketing communications you will still receive important information regarding your current products and services, and any future changes to those products and services.

Where do we collect personal information from?

We may collect information about your business from these sources: – Data you give to us:

• When you enquire about our products and services.
• Whilst we carry out system reviews or whilst providing our services.
• In emails or letters, or during phone calls.
• In customer surveys.
• In financial reviews or credit applications.

If you choose not to provide personal information

Some personal information may need to be collected for legal reasons or due to the terms of a contract we have with you. If you decide not to provide us with this necessary information, it could delay or prevent us from meeting our contractual obligations. It may lead to us to cancel any services you have with us.

How long we keep your personal information

We will keep your personal information for as long as you are a customer of Caledonia Inspection Services Ltd. If you stop being a customer, we may keep your data for up to 6 years to maintain records according to regulatory and tax rules (VAT) that apply to us.

We may keep your data for longer than 6 years if we cannot delete it for legal, regulatory or technical reasons. It may also be kept for research purposes. If we do, we will make sure your privacy is protected.

If you want us to stop using your personal information

At any time, you can object to our use of your personal information or ask us to delete or stop using your information if you feel there is no need for us to keep it. This is known as the ‘right to be forgotten’. There might be other legal reasons why we cannot delete or stop using your data, but please do let us know if you think we should not be using it.

If you want to object to how we use your data, ask us to delete it or restrict how we use it or, please contact us.​

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Visitor Analytics

Visitor Analytics is a simple website analytics service which measures the traffic and visitors' general details of the customers' websites. Collecting these statistics, a website can make their visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral).

Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement.

How to control cookies

You can control and/or delete cookies as you wish by checking your browser settings on each device.

Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement.

How to control cookies

You can control and/or delete cookies as you wish by checking your browser settings on each device.

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